Manager, WFM Operations

📋 Description Lead AI-informed capacity planning across Compliance lines. Present forecast risk and capacity tradeoffs to CX, Finance, Compliance. Partner with Ops, Finance, Product, Legal, Compliance on workforce priorities. Develop cost models and OpEx forecasts for Compliance Ops. Identify opportunities; build business cases; drive cross-functional buy-in. Execute plans to meet regulatory targets; manage capacity risks. 🎯 Requirements 5+ years in senior Workforce Management, Operations, or Strategic WD roles. Executive-level communication and stakeholder leadership. Expertise in capacity planning, forecasting, scenario modeling. Experience with AI-informed workforce models and regulated environments. Strong analytics; translate data into strategic recommendations. Familiarity with WFM platforms (e.g., Assembled) and BI tools (Looker, Hex). 🎁 Benefits Equal Opportunity Employer; diverse, inclusive culture. Disability accommodations available; apply via accommodations contact.