Operations Support Specialist

📋 Description Process KYC requests and support user verification workflows Request and review KYC and other required documentation from clients Monitor the status and deadlines of KYC and related operational cases Collect and organize information related to chargebacks, disputed transactions Communicate with clients and partners to obtain missing information Process refund requests submitted by merchants and internal teams 🎯 Requirements Experience in operations, back office, customer support, or admin roles FinTech, Payments, PSPs, iGaming, Crypto experience is a plus Excellent written communication with merchants and partners Ability to work independently and own cases with minimal supervision Strong attention to detail and process orientation Ability to manage multiple cases in a fast-paced env 🎁 Benefits Meaningful impact in a growing fintech company Career development and ownership opportunities Remote work with flexibility 20 days PTO plus holidays and sick leave Private health insurance budget for personal coverage Learning & development budget for AI tools and courses