Job Description
📋 Description Lead the response to critical, customer-impacting major incidents from engagement through Own incident bridge clarity, frame incident statements, and keep calls structured. Coordinate recovery plans, set timelines, and validate service restoration. Engage the right people quickly and hold participants on calls as needed. Maintain incident tracker updates and handovers for follow-the-sun teams. Communicate incident status to executives, teams, and stakeholders. 🎯 Requirements B.S./M.S. in CS, MIS, or equivalent. Technical competency in cloud environments and data warehouse architectures. 4+ years in incident management/technical operations/SRE or related roles. 4+ years with AWS/Azure/GCP or private cloud. Strong leadership and clear customer-facing communications. Experience writing customer-facing root cause analyses and postmortems. 🎁 Benefits Salary: USD 115,000 – 198,500 per year. Remote work with Pacific Time shift: 3:00 PM – 11:00 PM PT. Weekend on-call rotation (approx. every few months); no extra weekday on-call.
