Job Description
📋 Description Own and optimize CRM and retention programs for e-commerce customers. Build sophisticated automations and triggered communications across channels. Lead personalized communications across email, SMS, loyalty, and push. Identify trends and growth opportunities from a CRM of 6M+ customers. Develop lifecycle strategies to acquire, onboard, retain, and cross-sell customers. Own strategy and roadmap for lifecycle automations across the customer journey. 🎯 Requirements 3+ years in Retention, CRM, Loyalty, or related functions. Hands-on experience with Bloomreach, Klaviyo, Iterable, or similar tools. Experience building differentiated customer journeys and retention models. Familiarity with analytics/BI tools (Looker, Tableau) for insights and reporting. Ability to work with Finance to forecast and measure business impact. Comfort working in a fast-paced, ambiguous environment. 🎁 Benefits 100% remote within the United States. Competitive compensation and discretionary bonus up to 15%. Medical, Dental, Vision, and 401K with company match. Dependent Care, FSA & HSA, Paid Parental Leave, Flexible PTO. Monthly wellness stipend and internet reimbursements. Professional development including certification support and leadership coaching.
