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Job Description
📋 Description Own the customer relationship end-to-end for large, complex accounts in Pharma & CRO space. Lead cross-functional programs with executives, partners, and internal teams to drive adoption and Serve as strategic point of contact, aligning priorities and driving measurable outcomes. Manage multiple concurrent programs, sustaining alignment on strategic objectives. Build relationships with senior stakeholders and position H1 as a key partner. Drive account strategy, adoption plans, and renewal readiness while mitigating risk. 🎯 Requirements 5+ years in Customer Success, Account Management, Consulting, or equivalent in Enterprise B2B SaaS. Experience owning high-ARR accounts with senior stakeholder engagement. Strong project management across multi-threaded initiatives. Life Sciences or Medical Affairs/Clinical experience a plus. Proven renewals management and expansion opportunity identification. 🎁 Benefits Health insurance options and generous PTO Pre-planned wellness holidays Retirement options Health and charitable donation stipends Impactful Business Resource Groups Flexible work hours and remote-friendly policy
