Member Advocate (Lehi, UT - Contract)

📋 Description Be the first point of contact for Collective Health members. Respond to high-volume Tier 1 inquiries via phone and email. Help members understand, navigate, and pay for healthcare benefits. Support and contribute to a positive team culture aligned with company values. Report to a Team Lead as an essential member of the Customer Experience team. Participate in a hybrid work model from Lehi, UT office (2 days in office). 🎯 Requirements Empathy and resiliency to support members in healthcare situations. Strong written and verbal communication skills. Ability to adapt in a fast-paced, high-volume environment. Ability to learn new software and adapt to new processes. Technologically savvy with the ability to balance tasks calmly. Maintain composure when handling multiple inquiries. 🎁 Benefits Mission-driven culture focused on healthcare innovation. Impactful projects shaping the organization’s future. Professional development through internal mobility, mentorship, and courses. Flexible work arrangements and supportive work-life balance.