Service Desk Analyst

📋 Description Respond to and resolve user queries and incidents via phone, email, and ticketing system Troubleshoot hardware, software, and network issues in a timely manner Escalate complex issues to appropriate IT teams when necessary Maintain accurate documentation of all support activities and solutions Assist in the creation and maintenance of knowledge base articles Contribute to the continuous improvement of IT support processes 🎯 Requirements 1-3 years of experience in IT support or a related field Proficiency in IT service management tools (e.g., ServiceNow, JIRA) Strong knowledge of remote desktop support software and techniques Excellent problem-solving and analytical skills Exceptional communication abilities, both written and verbal Demonstrated experience in providing customer-focused support