Job Description
📋 Description Deliver exceptional customer experiences across all contact channels, aiming for first-contact Meet quality, productivity, and QA targets in line with business goals. Maintain expert knowledge of Luxury Escapes products, promotions, and services. Capture and manage customer interactions accurately and within agreed timeframes. Actively promote LE offerings to retain customers and support business growth. Seek and act on customer feedback to continually enhance the LE experience. 🎯 Requirements High volume of calls experience. Flexible shifts between 7am and 10pm, 7 days a week. Exceptional verbal and written communication, attention to detail, passion for customer service and Travel industry experience beneficial but not required. Enjoy providing exceptional service and meeting goals. 🎁 Benefits Flexible hours from 7am - 10pm, 7 days a week. Base $63k + super with up to $12k in bonuses based on customer ratings. Health and wellbeing program, onsite gym, yoga, breakfast and catered lunch. Fun, flexible environment with Friday gatherings and celebrations. Opportunity to experience travel through famils. Collaborative team, generous staff discount and birthday leave.
