Senior Cloud Support Engineer - Security

📋 Description Senior Cloud Support Engineer focusing on security and AI-first mindset. Provide 24x7 support, incident ownership, and on-call rotations. Leverage AI tools to accelerate triage and root-cause analysis. Collaborate with Engineering, Product, and Customer Success. Document solutions and improve knowledge bases. Support holiday/weekend rotations as part of on-call coverage. 🎯 Requirements Bachelor’s or Master’s in CS or related field 5+ years in technical/customer-facing support Excellent English writing and communication Experience with AWS, Azure, and GCP Strong SQL, IAM/RBAC, and data-sharing concepts Familiarity with IAM protocols, PKI, and TLS