Application Support Engineer

📋 Description Manage and prioritize incoming customer support tickets with timely responses and resolutions. Serve as primary technical contact for customers; provide updates and translate issues clearly. Investigate issues by analyzing configurations, customer environments, logs, and code. Read codebases and docs to identify root causes and implement solutions. Develop and deploy code fixes using C#/.NET and React/TypeScript in prod and test. Configure and troubleshoot core functionality, including rules/workflows/settings. 🎯 Requirements Bachelor’s degree in CS, IS, or related field, or equivalent hands-on experience. Strong troubleshooting and problem-solving; analyze configuration, code defects, and env factors. Working knowledge of C#/.NET; read, debug, and modify production code. Familiarity with React, TypeScript, or JavaScript. Comfortable with SQL and relational databases. Experience with development tools such as Visual Studio or VS Code. 🎁 Benefits Competitive salary based on experience. Remote work opportunity. Comprehensive health benefits. Career advancement and professional development. Experience with diverse, global teams. Exposure to modern software tech and mission-critical apps.