Technical Specialist

📋 Description Provide Level 3 remote technical support by diagnosing and resolving complex incidents. Manage support requests per established processes to meet SLAs. Investigate root causes and implement corrective and preventive actions. Prioritize, analyze, and resolve issues following incident management procedures. Monitor service performance against SLAs and identify improvement opportunities. Escalate unresolved issues and coordinate with internal teams, vendors, and customers. 🎯 Requirements Bachelor's degree or equivalent in IT, CS, computing, or related field. Professional networking and security certifications (e.g., Cisco, Juniper, Check Point, Palo Alto) desirable. Strong experience with security technologies including firewalls, IPS, IDS, and proxy solutions. Proven experience providing technical support and remote troubleshooting for enterprise clients. Strong knowledge of incident diagnosis, problem management, and resolution processes. Excellent written and verbal communication skills. 🎁 Benefits Remote working opportunity from India. Exposure to global technical teams, vendors, and complex IT environments. Professional development through certifications and continuous learning programs. Opportunity to enhance expertise in cybersecurity, networking, and enterprise support. Collaborative and inclusive work environment focused on innovation. Career growth opportunities within a global technology organization.