Technical Support Engineer – Unity Software

📋 Description Provide technical support to clinical laboratory customers using Unity software. Respond to inbound customer requests and inquiries, meeting service metrics. Own support cases from contact to resolution and closure. Document interactions, findings, and updates in Salesforce Lightning. Assist customers with installations, upgrades, configuration, and troubleshooting. Develop deep product knowledge to guide customers proactively. 🎯 Requirements Bachelor's in CS/IT or related field, or Associate's with 2+ years experience. Minimum 2 years in technical support or customer service. Strong English written and verbal communication. Willingness to work during U.S. business hours. Analytical problem-solving and proactive approach. Experience with healthcare IT support is a plus. 🎁 Benefits Remote work opportunity based in India. Work with healthcare software solutions. Collaborative environment focusing on learning and development. Exposure to AI-driven and enterprise platforms.