Customer Success Manager (Individual Contributor)

📋 Description Own post-sales customer journey: onboarding, relationships & ongoing support. Guide customers through complex workflows with production/process alignment. Coordinate between customers, design teams & partners to keep projects moving. Monitor progress, identify risks & proactively resolve issues. Provide consultative product development guidance & feedback. Manage SMB/mid-market accounts, track milestones & health metrics. 🎯 Requirements 3+ years in Customer Success, Account Management or similar role. Experience with e-commerce/manufacturing/tech platforms is advantageous. Strong communication & interpersonal skills; explain complex concepts clearly. Excellent project coordination across multiple stakeholders. Proactive problem-solving with attention to detail. Commercial awareness for growth, upselling opportunities & value. 🎁 Benefits Fully remote environment; work from anywhere. Global team with colleagues across regions. Ownership & autonomy in managing relationships & processes. Direct impact on satisfaction, retention & growth. Work with innovative systems & tech-driven workflows. Learning & professional development opportunities.