Member Support Expert - Canada

📋 Description Deliver exceptional member support that is timely, transparent and empowering. Develop deep expertise in healthcare systems to aid members and B2B customers in maximizing value Collaborate across teams to provide insights that improve products and services and assist with Own strategic projects to scale Care operations in Canada and align with business objectives. Work with Product, Ops, Sales and Insurance teams; adapt processes from other regions to the Mentor junior teammates and contribute to continuous improvement and knowledge sharing. 🎯 Requirements 3+ years of relevant experience. Excellent written and verbal English communication. Strong problem-solving, organizational, and time‑management skills. Ability to simplify complex topics and maintain a user-centric, empathetic approach. Comfort with fast-paced environments and initiative to work independently. Leadership mindset with willingness to collaborate and help others grow. 🎁 Benefits Competitive compensation including salary and comprehensive benefits. Opportunity to impact Canadian Care operations and growth. Exposure to cross-functional collaboration and a strong culture at Alan.