Retention Coordinator

📋 Description Lead a Global Retention Squad to manage weekly rituals and performance in English. Own churn prevention cases by addressing root causes with right retention levers. Drive win-back actions to reactivate churned or paused accounts. Support expansion by onboarding new locations into contracts. Reinforce value proposition through structured, value-led conversations. Manage secondary overflow and renegotiation when backlog is clear. 🎯 Requirements A People Leader with Global Experience coordinating teams in global or cross-cultural structures. Fluent in English for daily writing, presenting, escalating, and team calls. Experienced retention, success, or account management professional. Direct, empathetic communicator who can handle hard conversations and recover contracts. Commercial thinker aware of churn financial impacts and value framing. Systems user comfortable with Salesforce and Jira (or equivalents). 🎁 Benefits WELLHUB: Free Gold+ membership with gym access and wellness resources. WELLZ: Emotional wellbeing program with therapy sessions and on‑demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: Hybrid and remote options with home office setup support. FLEXIBLE SCHEDULE: Time zone aligned schedules with leaders. PAID TIME OFF: Vacation after 6 months plus additional days per year.