Communications Manager

📋 Description Designing and delivering transactional member communications across the customer lifecycle Creating customer-centric communications, literature and supporting materials aligned to brand and Utilising member insight, analytics and behavioural economics principles to improve communication Managing communication projects effectively within agreed budgets and timescales Working with agencies and third-party suppliers to deliver high-quality communications and Tracking, analysing and interpreting communication performance data to identify opportunities for 🎯 Requirements Experience developing and delivering customer-facing communications, campaigns or engagement Strong written communication skills with excellent attention to detail and the ability to produce Ability to analyse data and insights to inform decisions and improve communication performance Experience managing multiple projects and priorities within tight deadlines Strong stakeholder management and influencing skills, with the ability to build effective working Good organisational and project management skills within a fast-paced environment 🎁 Benefits The opportunity to participate in our annual, performance-related bonus plan and valuable share Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the Competitive family leave