Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

📋 Description Provide freelance, on-site IT support at the client’s Munich location Deliver both Level 1 and Level 2 technical support services Ensure smooth operation of IT infrastructure, systems, and tools Troubleshoot and resolve hardware and software issues efficiently Support end-users and address technical queries in a timely manner Maintain high levels of user satisfaction through effective service delivery 🎯 Requirements Proven experience in both Level 1 and Level 2 IT support roles. Strong troubleshooting skills and a proactive approach to problem-solving. Excellent communication skills to work effectively with end-users and technical teams. Native German and Fluent English. Familiarity with Microsoft Entra ID (Azure Active Directory administration). Experience using ServiceNow for ticket and incident management. 🎁 Benefits All our positions are open to both women and men and are, of course, open to people with