Job Description
📋 Description Lead strategic programs to improve customer success operations and outcomes. Partner with CS, operations, and business leaders to deliver scalable solutions. Drive cross-functional collaboration, align stakeholders, and manage dependencies. Build dashboards and reporting to enhance visibility and efficiency. Analyze program performance and communicate results to leadership. Identify challenges and develop proactive improvements for workflows. 🎯 Requirements Bachelor’s degree from a recognized four-year institution. 6–8 years of experience in program management, CS operations, strategy, or related fields. Proven experience leading transformational initiatives that scale customer experience and Strong PM skills: planning, prioritization, risk management, execution. Ability to analyze data, derive insights, and turn them into actions. Excellent communication to influence senior stakeholders across functions. 🎁 Benefits Competitive annual on-target earnings of CAD 111,265 – 130,900, depending on location and Performance-based compensation opportunities and equity eligibility where applicable. Flexible remote-first working model. Comprehensive health benefits and parental leave programs. Professional development stipend for ongoing learning. Opportunity to work on initiatives that improve scale in organizations.
