Job Description
📋 Description Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client Act as the owner for your team’s accountability and performance - partnering closely with upper Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process or procedure 🎯 Requirements Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community 🎁 Benefits Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks
