Service Desk Representative Senior Associate

📋 Description Investigate, diagnose, and resolve complex technical issues involving applications, hardware Provide advanced technical support to internal users while following established service desk Manage assigned tickets, monitor issue progress, and ensure timely resolution while maintaining Test software and hardware solutions to verify functionality, identify defects, and support Conduct analysis of recurring issues and recommend system or process improvements to reduce future Collaborate with network teams, software developers, vendors, and technology partners to restore 🎯 Requirements 0–2 years of relevant experience in IT support, service desk operations, software support, or Strong troubleshooting and analytical skills with the ability to investigate and resolve technical Knowledge of software systems, hardware testing, application support, and technology environments. Ability to manage multiple support requests while prioritizing tasks effectively. Strong customer service mindset with the ability to communicate clearly and professionally. Comfortable collaborating with technical teams, business stakeholders, and external vendors. 🎁 Benefits Fully remote work opportunity within the United States. Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse. Monthly connectivity reimbursement to help offset internet costs for eligible remote employees. Opportunity to develop technical skills while supporting complex technology environments. Collaborative workplace focused on innovation, learning, and professional growth. Chance to contribute to meaningful technology improvements and user experiences.