L1 IT Customer Support with German & English Part-time

📋 Description Provide accurate IT solutions via phone, email or chat After training, troubleshoot office, Windows, Outlook, internet Assist in resolving customer issues for satisfaction Follow up backlog and meet performance indicators Coordinate with designated teams; escalate complex issues 🎯 Requirements Fluent German and English (B2/C1) Training provided; not mandatory to have degree Previous customer support experience is a plus Strong customer service, active listening, interpersonal skills Ability to multitask in a dynamic environment Ability to work in shifts 🎁 Benefits Permanent contract Competitive salary Performance bonus Meal vouchers and gift cards Training opportunities Medical package