Job Description
📋 Description Drive onboarding, adoption, retention, and expansion for SMB to Mid-Market Collaborate with Enterprise, Sales, Product, Support, Marketing Use data and repeatable programs to scale customer impact Manage a high-volume portfolio with a lower-touch model Identify self-serve opportunities and enterprise conversions Collaborate to improve product experience and enablement 🎯 Requirements 3+ years in CS, AM, Sales, or related roles at scaling tech companies Experience with SMB/Mid-Market, SaaS or AI/productivity tools Strong judgment; balanced personalized vs. scalable engagement Proven adoption, retention, and growth across books of business Excellent written and verbal communication Comfort with data to prioritize outreach and detect trends 🎁 Benefits Remote-friendly, hybrid work model Competitive salary with equity option Collaborative, data-driven culture
