Transformational Platform Consultant

📋 Description Lead co-design of North Star operating model and transformation narratives for enterprise customers. Own technical value narrative across platform architecture, workflow, AI governance, and Run discovery workshops and ideation sessions to unlock new possibilities for customers. Engage C-suite with compelling narratives tying business outcomes to ServiceNow platform design. Maintain executive momentum across 9–18 month transformation journeys with cross-functional teams. 🎯 Requirements 10+ years in enterprise pre-sales, customer success, or solution architecture roles. Experience with enterprise workflow platforms, ITSM basics, and 2+ ServiceNow modules (ITOM, CSM Strong executive presence and ability to craft strategic recommendations and presentations. Proven track record in long-cycle deals with C-level stakeholder engagement. Collaborative mindset across sales, delivery, product, and customer teams. Comfort with enterprise architecture concepts: integration patterns, data governance, API 🎁 Benefits Flexible or remote work options with a distributed workforce. Return-to-office guidance and life-at-work balance considerations as part of ServiceNow’s work Equal opportunity employer with accommodations and export control compliance support.