SFCC/SFMC-L2 Analyst

📋 Description Triage and diagnose incidents related to storefront availability, cart, checkout Monitor site performance, order processing and integration jobs (import/export, API calls) and Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS via the Reproduce defects in staging/sandbox, capture logs, and prepare escalation packages for L3 Support content and merchandising activities during incidents (slot configuration, catalog checks) Provide heightened monitoring during peak trading periods (sales events, product launches, seasonal 🎯 Requirements Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA Awareness of composable/headless storefronts and their APIs Experience with Salesforce Business Manager administration, configuration and log analysis Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout, order Strong written and spoken English; good communication and cross-team collaboration Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model 🎁 Benefits Flexibility, with remote and hybrid work options (country-dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting-edge tools, training and industry experts