Responsable de la prestation de services

📋 Description Lead the day-to-day delivery of SAP Application Management Services, ensuring compliance with SLAs Serve as the primary point of contact for clients regarding service performance, escalations Coordinate cross-functional technical, functional, and infrastructure teams to ensure efficient Monitor, analyze, and report on KPIs, service quality metrics, and operational performance to Facilitate service reviews, governance meetings, and stakeholder communications while maintaining Support service transitions, onboarding, and stabilization for new clients or expanded engagements. 🎯 Requirements Proven experience managing SAP Application Management Services (AMS) or SAP service delivery within Strong understanding of SAP support operations, including incident, problem, change, and request Ability to build trusted client relationships and communicate effectively with business and Experience managing service governance, operational reporting, SLA monitoring, and KPI tracking. Ability to coordinate multiple teams and priorities in a fast-paced, customer-focused delivery Strong organizational, analytical, problem-solving, and escalation management skills. 🎁 Benefits Competitive compensation package above market standards. Flexible work arrangements, including remote work and occasional international opportunities. Comprehensive benefits package, including healthcare coverage and retirement plans. Modern, collaborative, innovative work environment. Open culture valuing teamwork, knowledge sharing, and feedback. Ongoing learning and professional development with structured career growth.