Systems Support Specialist I

📋 Description Provide remote technical support by diagnosing and resolving issues related to networks Gather and analyze customer information to identify root causes and deliver effective technical Communicate with customers to troubleshoot issues, provide guidance, and ensure timely resolution Escalate unresolved or complex technical issues through established support processes when Assist customers with software installations, driver configuration, workstation setup, and system Occasionally travel to customer locations to provide onsite technical support when required. 🎯 Requirements High school diploma or GED required. At least 1 year of experience in IT support, networking, systems connectivity, hardware, software Knowledge of network installations, system upgrades, troubleshooting methodologies, and technical Proficiency with Microsoft Office Suite, internet-based tools, and common business software Ability to analyze technical procedures, diagnose issues, and provide effective customer-focused Strong customer service, communication, and interpersonal skills. 🎁 Benefits Competitive hourly pay ranging from $19.00 to $23.00, based on experience. Remote work opportunity. Comprehensive medical, dental, and vision insurance. 401(k) retirement plan with company matching. Company-paid life insurance. Employee Assistance Program (EAP).