IT Support Specialist

📋 Description Provide first-line IT support for employees in the Munich office (macOS, Windows, iOS). Own device and account lifecycle: onboarding/offboarding, MDM enrolment, and access reviews. Triages tickets in Jira Service Management with clear communication and escalation as needed. Admin day-to-day for Microsoft 365 (Entra ID, Exchange, SharePoint, Teams). Proactively maintain local AV/VC hardware, meeting rooms, printers, and office IT needs. Build and maintain runbooks and self-service knowledge to scale the team. 🎯 Requirements 3+ years in an IT support role in a fast-moving environment. Hands-on experience supporting macOS, Windows, and iOS; strong identity, endpoint, and SaaS Experience with Entra ID, Exchange, SharePoint, and Teams administration. Familiarity with MDM tools (Intune, Jamf, JumpCloud). Scripting experience (PowerShell or Python) to automate workflows. Familiarity with networking basics, VPN troubleshooting, and Zero Trust concepts. 🎁 Benefits A focus on outcomes, not time-tracking. Competitive compensation and VSOP options. Relocation support. Social and education allowances. Regular company events and all-hands across Europe. Hands-on onboarding program to learn our tech stack and processes.