Senior Cloud Support Engineer

📋 Description Senior Cloud Support Engineer with AI-first mindset, providing 24x7 support and incident management. AI-assisted triage, knowledge base improvements, and on-call rotations to accelerate resolution. Cross-functional collaboration with Engineering, Product, and Customer Success. 🎯 Requirements 5+ years in technical customer-facing support (24x7 preferred). Strong AI fluency, prompt engineering, and validation of AI outputs. Experience with AI-powered tooling and modern support environments. Solid troubleshooting with SQL and knowledge of at least one major RDBMS. Proficiency with JSON, XML, and semi-structured data; SQL data types and window functions. Experience with AWS, Azure, or GCP; basic cloud services understanding. 🎁 Benefits Flexible remote work in Asia-Pacific region. Global team environment with focus on AI-enabled support and SRE practices.