After Sales Technical Architect

📋 Description Lead technical discovery and architectural definition for global aftersales transformation. Assess servicing technology landscape, architecture maturity, gaps, and future-state ecosystem. Define architecture vision, roadmap, and platform strategy for scalable, customer-centric Lead architecture workshops; map servicing processes to systems, APIs, and data models. Collaborate with stakeholders to align servicing journeys with technology. 🎯 Requirements Extensive experience in Enterprise/Technical Architecture within complex environments. Proven ability to lead technical discovery, current-state analyses, and target-state Strong skills in application and integration architecture; capable of reviewing diagrams and API Experience with legacy modernization, ERP/CRM/OMS contexts, and repair/warranty servicing domains. Ability to facilitate architecture workshops and present to senior leaders. Excellent communication to translate technical concepts for business stakeholders. 🎁 Benefits Comprehensive insurance plan with Gold/Silver/Bronze options; employer may cover up to 80%. Virtual healthcare and Employee and Family Assistance Program. $500 Personal Spending Account for healthcare, transit, etc. RRSP contribution matching through DPSP, with vesting after 24 months. Flexible vacation policy with prorated year allocation; sunny Friday scheduling flexibility. Personal technology reimbursement from day 1.