Lead Customer Success Engineer

📋 Description Own the technical customer journey for an AI-focused platform Lead onboarding, deployment, configuration, and operationalization for enterprise customers Drive deployments, value engagements, and adoption initiatives Develop CS plans linking tech capabilities to business objectives Monitor health, identify risks, and address blockers for retention Build relationships and internal champions for advocacy 🎯 Requirements 8+ years in customer success, sales/systems engineering, or related roles Experience with early-stage products or rapidly evolving tech Strong knowledge of LLMs, AI governance, and security concepts Hands-on with AI frameworks/platforms (LangChain, n8n, Replit, Copilot Studio, Azure Foundry Familiarity with AI gateways and MCP ecosystems Experience with AWS/Azure/GCP and cloud networking 🎁 Benefits Remote work opportunity with US flexibility Competitive compensation Opportunity to work on AI security and governance tech Professional development and learning support Collaborative, cross-functional environment Impact product strategy and customer success programs