Security Technical Support Engineer

📋 Description Deliver remote Level 2 technical support for security infra, diagnose incidents to SLAs. Monitor and resolve issues using service assurance tools and monitoring platforms. Perform incident management: prioritization, root cause, escalation, closure. Maintain configuration records and support CM processes for integrity. Execute maintenance tasks and recommend improvements for recurring issues. Collaborate with clients, internal teams, vendors for incident resolution. 🎯 Requirements Bachelor's in IT/CS or equivalent experience. Certifications like CCNP, JNCIP, PCNSP, CCSP, Fortinet, Check Point, Palo Alto, Aruba desirable. Experience supporting enterprise security tech: firewalls, IPS/IDS, proxies, networking. Knowledge of Cisco, Microsoft, AudioCodes, Sonus, ARC, PeterConnect versatile. Strong troubleshooting, remote diagnostic skills and customer focus. Familiar with documentation, service management, CM, redundancy, remote support. 🎁 Benefits Full-time permanent employment. On-site opportunities with expert collaboration (travel may apply). Exposure to enterprise cybersecurity tech and certifications. Global tech environment with career development. Collaborative, inclusive workplace and ongoing learning. Work with international clients and cross-functional teams.