Team Manager - Onboarding Calculations

📋 Description Lead the Onboarding Calculations Team in Defined Benefit pensions, from quotation through settlement Ensure accurate, timely, empathetic service to scheme members and reps Maintain operational controls and regulatory expectations Coach and motivate a team to high standards in manual calculations Hybrid role: work between home and Glasgow office Support customer outcomes and process improvements 🎯 Requirements Strong DB pension knowledge and benefits administration Experience with manual pension benefit calculations Proven leadership, coaching and development skills Customer-focused, fair and empathetic service Understanding of operational risk, controls and regulatory needs Knowledge of Data Protection, Money Laundering, Complaints, Treating Customers Fairly 🎁 Benefits Performance bonus and share schemes Generous pension, life assurance Healthcare plan 25+ holidays plus buy/sell option Family leave and salary-sacrifice car scheme Discounts and sustainable, modern offices UK-wide