Analyst, Enterprise Service Desk

📋 Description Provide remote technical support to clients, primarily via phone and email; occasional onsite Respond to service requests and incidents; escalate to appropriate SME teams as needed. Record all work activities in ConnectWise ticketing system; manage multiple client issues. Communicate effectively with clients and peers; ensure timely responses. Occasional travel may be required. 🎯 Requirements Experience with Microsoft 365, AD/Entra, and basic networking concepts (DNS, DHCP, TCP/IP). Proficiency with Windows 10/11 and Windows Server 2012+; VMware vSphere administration. Familiarity with multi-factor authentication (Duo) and Azure/Intune. Strong customer service mindset; organized, proactive, and team-oriented. Ability to learn new technologies quickly; experience in IT support roles. 🎁 Benefits Competitive compensation; generous annual leave and benefits package. Health, travel insurance, pension, and private medical options. Company events and well-being support.