Job Description
📋 Description Lead the Critical Accounts program end-to-end: framework, global operating model, executive Define long-term vision for the Customer Health Platform and how it serves GTM functions. Build operating rhythm, standards, and team structure for the function. Oversee intake, triage, and resource planning for qualifying accounts. Coordinate cross-functional activities across CS, Support, Services, Sales, and Product/Engineering. Provide executive reporting on portfolio health, KPIs, churn prevention, and cost-to-save. 🎯 Requirements 12+ years in Customer Success, Program Management, or GTM Operations; leadership experience. Proven track record building a new function with frameworks and executive reporting. Experience managing multi-stakeholder engagements, preferably with critical accounts or escalation Ability to lead people leaders and cross-functional peers without direct authority. Strong communication skills and data-driven KPIs, with comfort on health signals and modeling. Familiarity with technical customer challenges (cloud, data infrastructure, databases) and 🎁 Benefits Broad executive visibility into portfolio health and performance. Opportunity to shape a pioneering Customer Health Platform and Critical Accounts program. Comprehensive benefits package and competitive compensation.
