Job Description
📋 Description Handle and resolve high-priority cases across harm and risk areas. Operate across systems to manage user reports, internal escalations, investigations. Act as incident manager for escalations requiring policy/legal interpretation. Identify and implement process improvements and automation opportunities. Conduct quality reviews to improve consistency across global teams. Analyze trends and surface insights from escalation data to inform policy or product changes. 🎯 Requirements Have 5+ years of experience in trust & safety, content moderation, investigations, fraud, or Experience in incident response, law enforcement response, or escalations management. Leverage OpenAI technology to enhance workflows and scale outcomes. Deep domain expertise and familiarity with relevant legal, policy, and technical frameworks. Track record of scaling operations, building processes, cross-functional collaboration. Exceptional analytical skills to detect patterns and assess risk. 🎁 Benefits Hybrid work model: 3 days in the office per week. Relocation assistance to new employees. Exposure to sensitive content as part of safety operations.
