IT Support Engineer

📋 Description Central IT support for Munich team, resolving hardware, software, identity and connectivity issues Manage device- and user lifecycle: onboarding, offboarding, MDM enrollment, account provisioning Collaborate with IT Engineering to identify patterns, automate workflows, and raise IT standards. Maintain local infrastructure: video conferencing hardware, meeting rooms, printers, office IT Administer daily operations of Microsoft 365, Entra ID, Exchange and SharePoint. Create and maintain precise runbooks and self-service materials to scale the team. 🎯 Requirements Fluent German (min. C1) and good English; English is Helsing’s corporate language. Proven track record solving L2/L3 IT support requests in a dynamic macOS/Windows enterprise Hands-on experience administering and troubleshooting Identity providers and modern SaaS apps. Proactive mindset; identify root causes and develop automated solutions beyond ticket closure. Strong ability to communicate complex issues clearly to a technically sophisticated user base. Willingness to meet German security screening requirements due to sensitive projects. 🎁 Benefits Results-oriented work — no time tracking. Competitive compensation and stock options. Relocation support. Social and education allowances. Regular company events and All-Hands meetings to unite the European team.