Senior Production Support Engineer

📋 Description Senior Production Support Engineer to maintain stability, performance, and reliability of Front-line support for tools, automations, data workflows; collaborate with development teams to Responsibilities include monitoring, runbooks, alerting, and post-cutover support for new Mentor junior engineers and help protect developer capacity by handling advanced support tasks. Operate calmly during post-cutover stabilization and high-pressure windows. Contribute to SDLC, documentation, and production support best practices. 🎯 Requirements Strong background in software development, application or integration support; experience reading Familiarity with AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar Proven ability to triage issues, distinguish break-fix from enhancements, and translate recurring Excellent written communication; ability to document technical issues clearly for developers and Experience with monitoring, alerting, and production support practices across multiple systems. SDLC knowledge, defect triage, and post-cutover support experience. 🎁 Benefits Training, mentoring, and career development opportunities within a growing Top 50 firm. Inclusive culture focused on investing in relationships and firm-wide wellness. Opportunity to work with clients of all sizes across the U.S. and globally.