Supervisor, Field Operations

📋 Description Manage the daily operation of outside and inside plant network services and technicians for Serve as the single point of contact between Brightspeed and Contractors to resolve issues in Lead training, coaching, and development to meet quality standards, safety, and costs Direct a team of technicians to meet attendance and performance standards Represent Brightspeed with customers and governmental agencies Collaborate with the union to maintain a constructive working relationship 🎯 Requirements Bachelor's degree or equivalent education and experience 4+ years managing teams in a telecom technical environment Strong employee development experience (training, coaching, mentoring in a union environment) Computer skills: Outlook, Excel, Word; familiarity with legacy systems Knowledge of residential/business services, Local Network processes, and Brightspeed products Experience with splicing and construction in telecom 🎁 Benefits Competitive compensation and comprehensive benefits package 401(k) with company match and voluntary benefits Paid time off and wellness programs Inclusive culture focused on belonging and equity