Customer Success Manager (Jewelry Industry)

📋 Description Manage inbound requests for custom jewelry pieces and be the primary contact for assigned accounts. Coordinate with CAD designers, production, and operations teams through the manufacturing process. Guide customers through pricing, materials, capabilities, and design trade-offs. Ensure a high-touch, responsive customer experience and adherence to timelines from concept to 🎯 Requirements Excellent written and spoken English with strong communication skills. 2+ years in Customer Success, Account Management, Client Services, or similar roles. Experience handling multiple requests under tight deadlines; highly organized with attention to Tech-savvy and quick to learn new systems; proactive problem-solver. Comfortable working US business hours. 🎁 Benefits Remote opportunity; start date ASAP; India location with US business hours alignment.