Service Delivery Manager

📋 Description Produce both customer and internal service reporting. Conduct regular reviews with customers. Handle escalations, issues, problems, and requirements. Oversee invoicing and financial aspects of accounts. Monthly forecasting of project costs and revenue. Ensure ISO20000 compliance and best practices. 🎯 Requirements 8+ years in Service Delivery Management. Fluency in English. Strong verbal and written communication skills. Proven experience in customer service and relationship management. Strong analytical abilities. Track record of driving revenue opportunities. 🎁 Benefits Quarterly profit share program. Flexible/remote working. Pension, private healthcare, life assurance. Wellbeing schemes: gym discounts, bike to work, mindfulness. 24 days holiday plus enhanced leave policies. Educational assistance: AWS, Microsoft, Oracle, Red Hat.