Job Description
📋 Description Be the first line contact to answer product questions and resolve issues for all customers. Become a Benchling product expert; troubleshoot tickets and update knowledge articles. Collaborate with internal teams to coordinate on customer issues through resolution. Document ongoing product knowledge in internal help articles. Deliver in-person or virtual trainings for customers and events. Participate in and lead internal Support projects to improve processes. 🎯 Requirements BS or MS in Biology or related life sciences; recent graduates welcome. Lab or research experience; can understand scientific concepts. Customer-focused experience (job or internship). Strong verbal and written communication; quick problem solving. Strong organization and time management; can prioritize effectively. Autonomous and proactive; thrives in a fast-changing environment.
