Remote IT Support Engineer ( U.S. Central Time)

📋 Description Provide frontline technical support to customers via phone, email, or on-site. Monitor, maintain, and support customer networks; manage tickets to resolution. Collaborate with peers worldwide and with management to resolve issues. Act as a customer advocate and empower customers to self-solve. Document technical work to help colleagues and improve the product. Maintain a proactive approach to customer happiness and expectations. 🎯 Requirements 3+ years IT support experience with remote work. Microsoft, Cisco or networking certifications ideal. Strong customer communications skills. Experience with Active Directory, Windows Server, networks, VLANs, and firewalls. Experience with Ubiquiti Unifi networks equipment, configuration, and management. English fluent; bilingual (Spanish/English) preferred. 🎁 Benefits Flexible work policy with some work-from-home. Vacation after first 3 months of employment. Dedicated office with latest technology and tools. Confidential information kept per EEO guidelines.