Resident Relations Specialist - Aster at Lely

📋 Description Respond to resident complaints; coordinate with staff to resolve. Support residents during move-out; notices to vacate and transfers. Manage lease renewal process; finalize renewal leases via phone and internet. Monitor resident retention and assist with move-in/out inspections. Assist residents with paying rent online and other needs. Register cars on-site and register pets for residents. 🎯 Requirements Real Estate License - Preferred Bilingual - Preferred Strong customer service/retail/hospitality or sales background; meet/exceed goals 2 years customer service in fast-paced environment (property mgmt, hospitality, etc.) Reliable transportation English reading/writing/speaking required 🎁 Benefits Extended time-off with benefits during slower parts of the year 25% Rent Discount at AIR communities Onsite housing option or near AIR community with zero commute Equal opportunity employer