Resident Support Lead

📋 Description Supports renewal and notice-to-vacate operations across AIR’s portfolio. Serves as SME and escalation point for renewal questions and resident concerns. Provides day-to-day operational support to onsite and central teams. Uses Entrata to generate renewals and manage lease documents. Handles renewal documentation, notices to vacate, and account accuracy. Maintains data integrity and supports operational initiatives. 🎯 Requirements High School Diploma or equivalent; minimum 3 years related experience. Strong knowledge of property management systems (Entrata preferred). Proven renewals, resident communication, and retention experience. Excellent customer service, communication, and problem-solving skills. Ability to manage a workload and portfolio while supporting the team. Attention to detail and strong organizational skills. 🎁 Benefits Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision, life insurance, and disability coverage. 25% rent discount at AIR communities. 401(k) with up to 6% employer contribution. Paid parental leave up to 16 weeks. Tuition reimbursement for job-related certifications and licenses.