Resident Relations Specialist - Milano Lakes

📋 Description Respond to and manage resident complaints and service issues. Manage resident lease renewals via phone and internet. Monitor resident retention and renewal progress. Help residents pay rent online and manage move-ins/outs. Complete move-in/move-out inspections and register vehicles. Coordinate and plan resident events and communications. 🎯 Requirements Bi-lingual. Strong customer service/retail/hospitality/sales background with sales goals. 2 years customer service in a fast-paced environment (property mgmt, hospitality, retail). Ability to provide exceptional customer service to residents. A reliable mode of transportation. Ability to read, write, and speak English. 🎁 Benefits Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision, and life insurance; HSA/FSA; short and long-term disability. 25% Rent Discount at any AIR community. 401(k) plan with up to 6% employer match. Paid parental leave of up to 16 weeks. Tuition assistance and up to 100% reimbursement for job-related certifications/licenses.