Job Description
📋 Description Support day-to-day coordination with BPO partners to meet service standards Assist tracking and reporting key metrics across monthly and quarterly cycles Contribute to weekly/monthly reporting by identifying trends and improvements Analyze customer service data to surface insights and root-cause actions Partner with Operations, eCommerce, Marketing to improve customer experience Identify opportunities for process optimization, automation, and self-service 🎯 Requirements 2+ years of experience in customer service, operations, or related field Exposure to customer service operations in ecommerce, retail, or consumer products Strong analytical skills to interpret data and identify trends Clear written and verbal communication skills Detail-oriented with strong organizational and multitasking abilities Demonstrated AI literacy enabling understanding and evaluation of AI tech 🎁 Benefits Comprehensive medical, dental, and vision coverage with premiums covered Up to $2,000 annual funding toward HSA accounts 401(k) with dollar-for-dollar company match up to $4,000 per year Paid holidays, annual shutdown week, PTO, and volunteer time-off Employee Assistance Program and mental health perks Merchandise discounts and up to $300 home-office reimbursement
