Service Delivery Lead

📋 Description Lead and motivate our Service Delivery Managers to deliver customer value. Work with the Head of Service Delivery to embed new processes. Own Incident Management and manage high-impact client escalations. Manage a portfolio of enterprise clients and ensure product value. Improve internal processes using incident and problem management. Build and maintain relationships with internal and external clients. 🎯 Requirements Proven track record building and growing service delivery teams in customer-facing roles. Experience owning Incident Management and reporting/tracking capabilities. Strong stakeholder management with internal and external clients. Knowledge of incident and problem management principles. Financial services/payments experience is a plus. 🎁 Benefits Free Gym Membership with Pure Gym EMI Share Options Scheme Season Ticket Loan (probation period) Health Shield Cash Plan Cycle to Work Scheme