Technical Support Engineer

📋 Description Resolve complex issues across prod and non-prod environments Own and troubleshoot customer cases from a global support queue Provide clear, timely updates and manage customer expectations Collaborate cross-functionally to deliver high-quality experiences Apply Knowledge-Centered Support (KCS) to document solutions Publish and improve knowledge base articles 🎯 Requirements Engineering degree, or relevant experience Experience with Jira and Zendesk Fluent English (written and spoken) SQL databases Linux (SSH keys & certificates) APIs 🎁 Benefits Competitive compensation Private medical insurance from day one Hybrid working arrangements Flexible holiday policy Growth and development opportunities Inclusive, supportive culture