Associate Billing Specialist

📋 Description Handle customer billing and subscription inquiries via email and phone with timely resolutions. Manage billing support tickets, prioritize requests, and follow up on open cases. Resolve complex billing issues including refunds and credits. Gather information to support credit/refund decisions and maintain records. Escalate complex cases and collaborate with internal teams for solutions. Analyze billing trends and propose process improvements. 🎯 Requirements Previous experience in billing support, subscription management, customer service, or similar role. Strong written and verbal communication in English and Spanish. Excellent analytical and problem-solving abilities with a customer-focused mindset. Experience working with billing processes, subscription systems, or customer support platforms. Proficiency in Excel or Google Sheets. Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC. 🎁 Benefits Fully remote work environment with a remote-first culture. Paid time off in accordance with local labor requirements. Monthly wellness Fridays providing an additional long weekend. Fully paid parental leave. Home office stipend based on country of residence. Access to professional development courses and learning opportunities.