Job Description
📋 Description Provide friendly, accurate service via multiple channels (phone, email, chat). Actively listen to understand needs and show empathy. Help customers navigate internal processes and resources. Build rapport and trust for a personalized experience. Protect PHI and HIPAA compliance in every interaction. Backup and support other departments as needed. 🎯 Requirements High school diploma or equivalent 2 years in healthcare or outbound calling roles 1 year in healthcare contact center or outbound environment Exceptional customer service with empathy Proficient with CRM software and Microsoft Office Able to learn quickly and work independently 🎁 Benefits Fully remote work with flexible schedule Medical, Dental, Vision plans 401(k) with employer match Life and Disability insurance; optional life Employee Assistance Program (EAP) Paid time off and parental leave
